IMPRINT and Privacy Policy

Owner:

Dr. med. (RO) Nicoleta-Georgiana Schiess
Löwenstrasse 55

8001 Zurich

Switzerland
0041 44 912 03 03
schiess@hin.ch

The Baden-Württemberg State Medical Association of the South Baden District Medical Association awarded Dr. med. (RO) Nicoleta-Georgiana Schiess the specialist title in neurology on January 17, 2018. This title was recognized by the Medical Professions Commission MEBEKO and she is a member of the FMH.

Responsible for the content of this page:

Maik Schiess

Founder and Managing Director

Disclaimer

The author assumes no liability for the accuracy, completeness, or timeliness of the information provided. The content on this website is for general informational purposes only regarding the services offered by perfec esthetics. It does not constitute medical advice and can in no way replace a personal examination, consultation, and diagnosis by a qualified professional.

A treatment contract is only concluded after a personal consultation and the patient's written informed consent. All patient data is subject to strict medical confidentiality under Swiss law and the Federal Act on Data Protection (FADP).

Liability claims against the author for damages of a material or immaterial nature arising from access to or use or non-use of the published information, from misuse of the connection or from technical malfunctions are excluded.

All offers are non-binding. The author expressly reserves the right to change, supplement, or delete parts of the pages or the entire offer without prior notice, or to temporarily or permanently discontinue publication.

Liability for links
References and links to third-party websites are outside our area of responsibility. We disclaim all liability for such websites. Access to and use of such websites is at the user's own risk.

The services offered via the website perfec esthetics include medical treatments in the field of aesthetic medicine. All medical procedures, injections, and consultations are performed exclusively by qualified physicians who hold a valid cantonal license to practice medicine in Switzerland.

Competent cantonal supervisory authority:

Health Directorate of the Canton of Zurich
Drug control of the Zurich Konaton

Relevant professional regulations:

Swiss Federal Law on University Medical Professions (Medical Professions Act, MedBG).
Code of conduct of the Swiss Medical Association (FMH).

Medical disclaimer

Medical Disclaimer & Information Notice

1. Not a substitute for medical advice
The information, texts, images, and other content provided on this website serve solely for general information and clarification regarding the services offered by perfec esthetics. They do not constitute medical advice, diagnosis, or treatment recommendations. The content cannot and must not be used for self-diagnosis or for selecting and applying treatment methods. Visiting this website is in no way a substitute for a personal, individual consultation and examination by a qualified physician.

2. No treatment contract
Accessing this website, reading articles, or using online contact forms does not create a treatment contract, consultation agreement, or any other contractual relationship between the user and perfec esthetics or the physicians working there. A legally binding medical treatment contract is only concluded after a personal, comprehensive consultation at our practice and the subsequent written informed consent of the patient.

3. Binding appointment booking and cancellation deadline (cancellation fee)
Booking an appointment – whether online, by phone, email, or in person – is binding. We reserve the medical staff and treatment rooms exclusively for you during the booked time.

Cancellation deadline : Agreed appointments must be cancelled or rescheduled at least 24 hours in advance if you are unable to attend.
Costs incurred due to late cancellation: If an appointment is not cancelled, or is cancelled less than 24 hours before the scheduled time, or if the appointment is missed without prior notification, a flat cancellation fee of CHF 100.00 will be charged. This fee serves to compensate for the resulting loss of earnings and is not covered by health insurance.

4. Disclaimer for content and links
We create the content of this website with the utmost care and according to the current state of medical knowledge in aesthetic medicine. Nevertheless, we assume no liability for the accuracy, timeliness, completeness, or quality of the information provided. Medical knowledge is constantly evolving. Liability claims against perfec esthetics relating to material or immaterial damages caused by the use or non-use of the information provided, or by the use of incorrect or incomplete information, are generally excluded, unless there is evidence of willful intent or gross negligence.

5. Individual Results and Risks
In aesthetic medicine (e.g., treatments with botulinum toxin, hyaluronic acid, lasers, or surgical procedures), results depend heavily on individual anatomical conditions, skin type, and the healing phase of each person. Medical success or precise visual results can never be guaranteed. Every medical treatment carries risks and side effects, which we will fully and legally inform you about in a personal consultation.

6. Medical confidentiality and data protection
All personal data and medical information entrusted to us in the context of contact or treatment are subject to strict legal medical confidentiality under Swiss law (Art. 321 of the Swiss Criminal Code) and the provisions of the Federal Act on Data Protection (DSG).

7. Copyrights

Copyright and all other rights to content, images, photos, or other files on this website belong exclusively to perfect esthetics GmbH or Dr. Nicoleta-Georgiana Schiess (RO). Prior written consent from the copyright holders is required for the reproduction of any elements.

8. Data Protection Summary

Based on Article 13 of the Swiss Federal Constitution and the federal data protection regulations (Data Protection Act, DSG), every person has the right to privacy and protection against the misuse of their personal data. We comply with these regulations. Personal data is treated with strict confidentiality and is neither sold nor passed on to third parties.
In close cooperation with our hosting providers, we strive to protect the databases as effectively as possible against unauthorized access, loss, misuse, or falsification.
When you access our websites, the following data is stored in log files: IP address, date, time, browser request, and general information about the operating system and/or browser. This usage data forms the basis for statistical, anonymous analyses, allowing us to identify trends and improve our services accordingly.

Terms and Conditions for the Shop

1. Scope
2. Contracting parties, conclusion of contract, correction options
3. Contract language, contract text storage
4. Delivery conditions
5. Payment
6. Retention of title
7. Transport damage
8. Warranty and Guarantees
9. Liability
10. Dispute Resolution
11. Youth protection

1. Scope

The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

2. Contracting parties, conclusion of contract, correction options

The purchase agreement is concluded with a sole proprietorship.

By placing products in our online shop, we are making a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.

3. Contract language, contract text storage

The language(s) available for concluding the contract: German, English

We store the contract text on our systems, but these are not accessible to you.

4. Delivery conditions

In addition to the prices shown, the following costs will be added for standard shipping.

We ship the products to the delivery address specified during the ordering process. We do not deliver to parcel lockers.

4.1 Delivery time within Germany: 3 - 5 working days

Domestic delivery costs: CHF 12.--

Domestic delivery is free for orders over CHF 250.-

4.2 Delivery time abroad: 5 - 10 working days

Shipping costs abroad: CHF 40.--

Shipping costs abroad are free for orders over CHF 500.-

4.3 Collection

You have the option of collecting your order from Perfect Esthetics, Löwenstrasse 55, Zurich, Switzerland during business hours. Delivery costs for collection: CHF 0.--

5. Payment

The following payment methods are generally available in our shop.

prepayment
If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

6. Retention of title

The product remains our property until full payment is received.

7. Transport damage

If goods are delivered with obvious transport damage, please report such damage to the delivery driver immediately and contact us without delay. Failure to report damage or contact us will not affect your statutory rights or their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

8. Warranty and Guarantees

8.1 Warranty Law

The statutory warranty rights apply.

8.2 Guarantees and Customer Service

Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

9. Liability

We are always liable without limitation for claims arising from damages caused by us, our legal representatives or agents.

in case of injury to life, body or health,
in the case of intentional or grossly negligent breach of duty,
in the case of warranty promises, if agreed, or
insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on the part of us, our legal representatives or vicarious agents, our liability is limited to the amount of the foreseeable damage that typically arises at the time of conclusion of the contract.
Furthermore, claims for damages are excluded.

10. Dispute Resolution

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Youth protection

If your order includes products whose sale is subject to age restrictions, we use a reliable procedure involving personal identity and age verification to ensure that the purchaser has reached the required minimum age. If delivery is made, the delivery person will only hand over the goods after verifying the purchaser's age and only to the purchaser personally.

12. Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract or online order within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Nicoleta Schiess, Löwenstrasse 55, 8001 Zurich, Switzerland, schiess@hin.ch, Telephone: 0041 44 912 03 03) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of your exercise of the right of withdrawal with respect to this contract, in comparison to the total scope of the services provided for in the contract.

For a contract for the provision of services that obliges you to pay a price, the following applies: The right of withdrawal also expires (prematurely) with the complete provision of the service if you have expressly agreed before the start of the provision that we should begin providing the service before the expiry of the withdrawal period and have confirmed your knowledge that your right of withdrawal expires with complete fulfillment of the contract by us.

Our website uses plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognize the Facebook plugins by the Facebook logo or the "Like" button on our site. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.
When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. Facebook then receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our site with your user account. Please note that as the website provider, we have no knowledge of the content of the transmitted data or its use by Facebook. You can find further information in Facebook's privacy policy at https://www.facebook.com/about/privacy/
If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Our website integrates features of the Twitter service. These features are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the "Retweet" function, the websites you visit are linked to your Twitter account and shared with other users. This process transmits data to Twitter, including but not limited to IP address, browser type, domains accessed, pages visited, mobile network provider, device and application IDs, and search terms.
Please note that as the provider of this website, we have no knowledge of the content of the data transmitted to Twitter or how Twitter uses it. Due to ongoing updates to Twitter's privacy policy, we refer you to the latest version at ( http://twitter.com/privacy ).
You can change your privacy settings on Twitter in your account settings at http://twitter.com/account/settings . If you have any questions, please contact privacy@twitter.com .

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states to the Agreement on the European Economic Area.

2. Data processing for contacting and communicating with customers

Contact

When you contact us, we collect personal data in accordance with Article 6 Paragraph 1 Sentence 1 Letter b of the GDPR to process your inquiries, provided you voluntarily provide this data to us when contacting us (e.g., via contact form, live chat tool, or email). Required fields are marked as such, as we need this data to process your inquiry. The specific data collected is evident from the respective input forms. Your data will be deleted after your inquiry has been fully processed, unless you have expressly consented to further use of your data in accordance with Article 6 Paragraph 1 Sentence 1 Letter a of the GDPR, or we reserve the right to use your data beyond this scope, which is legally permissible and about which we inform you in this statement.

After your customer request has been fully processed, your data will be restricted from further processing and deleted after the expiry of the tax and commercial law retention periods in accordance with Art. 6 Para. 1 Sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 Sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this declaration.

3. Cookies and other technologies

General information

To make your visit to our website more attractive and to enable the use of certain functions, we use various technologies, including so-called cookies, on different pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of your browser session, i.e., after you close your browser (session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).

Privacy protection on end devices
When you use our online services, we employ essential technologies to provide the explicitly requested telemedia service. Storing information on your device or accessing information already stored on your device does not require your consent.

For functions that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. Please note that if you do not grant your consent, some parts of the website may not be fully functional. Any consent you have given will remain valid until you adjust or reset the relevant settings on your device.

Any subsequent data processing through cookies and other technologies
We use technologies that are essential for the use of certain functions of our website (e.g., website preference settings). These technologies collect and process your IP address, the time of your visit, device and browser information, and information about your use of our website (e.g., information about your preferences). This processing is based on our overriding legitimate interests in optimizing the presentation of our services, in accordance with Article 6(1)(f) GDPR.

Cookie settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

4. Use of cookies and other technologies for web analytics and advertising purposes

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for each technology, this is done on the basis of your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. The data collected in this context will be deleted once the purpose for which it was collected has ceased and we have discontinued using the respective technology. You can withdraw your consent at any time with effect for the future. Further information on your right to withdraw consent can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found under the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

4.1 Use of Google services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information about your use of our website that is automatically collected by Google technologies is generally transmitted to and stored on a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Unless otherwise stated for a specific technology, data processing is based on a joint controllership agreement pursuant to Article 26 of the GDPR. Further information about data processing by Google can be found in Google's privacy policy .

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. These countries do not have an adequacy decision from the European Commission. Our cooperation with them is based on standard data protection clauses issued by the European Commission.

Google Analytics

For website analysis purposes, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is based on a data processing agreement with Google.

For the purpose of optimizing the marketing of our website, we have activated the data sharing settings for "Google products and services." This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. The data sharing with Google under these settings is based on a separate agreement between data controllers. We have no control over Google's subsequent data processing.

For the purpose of optimizing the marketing of our website, we use the so-called User-ID function. This function allows us to assign a unique, permanent ID to your interaction data from one or more sessions on our online platforms, thus enabling us to analyze your user behavior across devices and sessions.

For web analytics, Google Analytics uses the Google Signals extension, which enables so-called "cross-device tracking." If your internet-enabled devices are linked to your Google account and you have activated the "personalized advertising" setting in your Google account, Google can generate reports about your usage behavior (especially cross-device user numbers), even if you switch devices. We do not process any personal data in this context; we only receive statistics generated by Google Signals.

For web analytics and advertising purposes, the DoubleClick cookie, an extension of Google Analytics, enables your browser to be recognized when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website usage.

If you do not give us your consent to the use of Google Analytics in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, no cookies will be stored on or read from your device. The data processing described in the previous paragraphs will not take place. To close gaps in web analytics through behavioral and conversion modeling, pings with data (user agent, information about your consent behavior, screen resolution, IP address) are sent to Google.

Google AdSense

Our website uses Google AdSense to market advertising space for third-party providers. These ads are displayed to you at various locations on this website. The so-called DoubleClick cookie enables the display of interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and automatically assigning a pseudonymous UserID, which helps determine your interests based on visits to this and other websites.

Google Ads

For advertising purposes in Google search results and on third-party websites, a so-called Google Remarketing cookie is set when you visit our website. This cookie automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and using a pseudonymous cookie ID based on the pages you have visited. Further data processing only takes place if you have activated the "personalized advertising" setting in your Google account. If you are logged into Google during your visit to our website, Google uses your data together with Google Analytics data to create and define target audience lists for cross-device remarketing.

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent user behavior after you have reached our website via a Google Ads advertisement. Cookies may be used for this purpose, and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events we define, such as visiting a page or subscribing to a newsletter) may be collected. This data is then used to create pseudonymous user profiles.

If you do not give us your consent to the use of Google Ads in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, no cookies will be stored on or read from your device. The data processing described in the previous paragraphs will not take place. To close gaps in web analytics through behavioral and conversion modeling, pings with data (user agent, information about your consent behavior, screen resolution, IP address, page URL, information about ad clicks in URL parameters) are sent to Google. Your IP address is used to deduce the IP country.

Google Maps

For the visual display of geographical information, Google Maps collects data about your use of the map functions, in particular your IP address and location data, transmits this data to Google, and Google then processes it. We have no influence on this subsequent data processing.

Google reCAPTCHA

To protect our web forms from misuse and spam by automated software (bots), Google reCAPTCHA collects data (IP address, time of visit, browser information, and information about your use of our website) and analyzes your website usage using JavaScript and cookies. Other cookies stored in your browser by Google services are also evaluated. No personal data from the input fields of the respective form is read or stored.

Google Tag Manager

The Google Tag Manager allows us to manage various codes and services on our website. When implementing individual tags, Google may also process personal data (e.g., IP address, online identifiers (including cookies)). This data processing is based on a data processing agreement with Google.

Using Google Tag Manager allows for the integration of various services/technologies.
If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation will remain in effect for all affected tracking tags that are integrated via the Google Tag Manager.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended privacy mode we use, transmitted to Google and subsequently processed by Google, only if you play a video.

4.2 Other providers of web analytics and online marketing services

Using Wix statistics for web analytics

For website analytics purposes, data (IP address, time of visit, device and browser information, location information, and information about your use of our website) is automatically collected and stored using technologies from Wix Ltd., 40 Nemal St., Tel Aviv 6350671, Israel ("Wix"). This data is then used to create pseudonymous user profiles. Cookies may be used for this purpose. The pseudonymous user profiles will not be merged with personal data about the holder of the pseudonym without your explicit consent. Wix acts on our behalf.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Israel, United Kingdom, USA.

The adequacy decision for the USA serves as the basis for data transfers to third countries, provided the respective service provider is certified. Certification has been obtained.

Our service providers are located and/or use servers in these countries: Brazil, Mexico, India, Ukraine.
These countries do not have an adequacy decision from the European Commission. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Union.

Use of the Vimeo video plugin to embed third-party content

To integrate third-party content, the Vimeo Inc. video plugin, 330 West 34th Street, 5th Floor, New York, NY 10011, USA ("Vimeo"), collects data (IP address, time of visit, device and browser information), transmits it to Vimeo, and Vimeo then processes it. This data processing is based on a joint controllership agreement pursuant to Article 26 of the GDPR. Google Analytics is automatically integrated into the Vimeo video plugin. For website analysis purposes, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our website is generally transmitted to and stored on a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you visit our website from the EU, your IP address is stored on a server located in the EU for the purpose of deriving location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. We have no influence over or access to the data processing by Vimeo, including the settings and results of Google Analytics.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

X is a service provided by Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“X”). Information automatically collected by X about your use of our online presence on X is generally transmitted to and stored on a server of X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

5. Social Media

5.1 Social buttons from Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), Pinterest, Xing, Whatsapp

Our website uses social media buttons from social networks. These are simply embedded as HTML links, so no connection is established with the servers of the respective provider when you visit our website. Clicking on one of the buttons opens the website of the respective social network in a new browser window. There you can, for example, click the Like or Share button.

5.2 Our online presence on Facebook (by Meta), X (formerly: Twitter), Instagram (by Meta), YouTube, Pinterest, LinkedIn, Xing

If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, your data will be automatically collected and stored when you visit our online presence on the aforementioned social media platforms for market research and advertising purposes. Pseudonymous user profiles will be created from this data. These profiles can be used, for example, to display advertisements both on and off the platforms that are presumably tailored to your interests. Cookies are generally used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as contact options and your related rights and settings for protecting your privacy, can be found in the providers' privacy policies linked below. Should you require further assistance, please feel free to contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). Information about your use of our online presence on Facebook (by Meta) that is automatically collected by Meta Platforms Ireland is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with visits to a Facebook (by Meta) fan page is based on a joint controllership agreement pursuant to Article 26 GDPR. Further information (information on Insights data) can be found here .

The adequacy decision for the USA serves as the basis for data transfers to third countries, provided the respective service provider is certified. Certification has been obtained.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
These countries do not have an adequacy decision from the European Commission. Our cooperation with them is based on these safeguards: Standard Contractual Clauses of the European Commission.

Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). Information about your use of our online presence on Instagram, automatically collected by Meta Platforms Ireland, is generally transferred to and stored on a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visits to an Instagram (by Meta) fan page is based on a joint controllership agreement pursuant to Article 26 GDPR. Further information (information on Insights data) can be found here .

The adequacy decision for the USA serves as the basis for data transfers to third countries, provided the respective service provider is certified. Certification has been obtained.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
These countries do not have an adequacy decision from the European Commission. Our cooperation with you is based on these guarantees: Standard Contractual Clauses of the European Commission.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to and stored on a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Pinterest is a service provided by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). Information about your use of our online presence on Pinterest, which is automatically collected by Pinterest, is generally transmitted to and stored on a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). Information automatically collected by LinkedIn about your use of our online presence on LinkedIn is generally transmitted to and stored on a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: USA.

The adequacy decision for the USA serves as the basis for data transfers to third countries, provided the respective service provider is certified. Certification has been obtained.

Xing is a service offered by New Work SE, Am Strandkai 1, 20457 Hamburg, Germany.

6. Contact options and your rights

6.1 Your rights

As an affected party, you have the following rights:

According to Article 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;
According to Article 16 GDPR, you have the right to request the immediate rectification of inaccurate or incomplete personal data concerning you that we hold;
According to Article 17 of the GDPR, you have the right to request the erasure of your personal data stored by us, unless further processing is necessary.
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- necessary for the establishment, exercise or defense of legal claims;
According to Article 18 GDPR, you have the right to request the restriction of the processing of your personal data, insofar as
- the accuracy of the data is disputed by you;
- the processing is unlawful, but you object to its deletion;
- we no longer need the data, but you require it for the establishment, exercise or defense of legal claims or
- You have objected to the processing pursuant to Article 21 GDPR;
According to Article 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
According to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. Generally, you can contact the supervisory authority of your habitual residence, your place of work, or our company's registered office.

Right to object

To the extent that we process personal data as explained above to protect our overriding legitimate interests within the framework of a balancing of interests, you may object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is for other purposes, you only have a right to object if there are grounds relating to your particular situation.

After you exercise your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

6.2 Contact options

If you have any questions about the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as for the revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our legal notice.

Video surveillance

For your safety and the protection of our practice, we would like to inform you that certain areas of our practice are under video surveillance. The data is recorded without sound and deleted after 72 hours at the latest, unless there is suspicion of a criminal offense.

Why is surveillance taking place?

The video cameras are used exclusively for the following purposes:

Exercise of the right of domicile: protection against unauthorized access.
Prevention and education: Protection of property and prevention of vandalism and theft.
Safety: Increased safety for patients and staff.

Important information regarding data protection:

No surveillance in intimate areas: Treatment rooms, changing rooms or sanitary facilities are of course not video-monitored.
Storage period: The recordings are automatically deleted after a maximum of 48 to 72 hours (depending on legal requirements), unless they are needed for evidentiary purposes.
Your rights: You have the right to information about the stored video data concerning you and to its deletion, provided there are no legal reasons against it.

The practice management is responsible for data processing. If you have any questions regarding data protection, please contact our reception team.

Audio recording of the consultations

Purpose of the recording: The conversation between you and your therapist will be recorded to enable precise documentation and analysis of the treatment.
Automatic deletion: The recording is not permanently stored. It will be automatically and irrevocably deleted after exactly 7 days.
Data protection: Storage is carried out in accordance with strict data protection regulations to protect your privacy. Only authorized persons have access to the data during this short period.

Patient consent form

1. Data exchange

Release from confidentiality: You agree that medical institutions and doctors may request your medical records. By signing this form, you confirm your consent to the processing of your data and to access and disclosure of this data to third parties in accordance with the enclosed patient information.

2. Communication

Data Privacy Risks: You are aware of the risks involved in exchanging particularly sensitive personal data (e.g., potential access by unauthorized third parties via insecure communication channels). You consent to mutual contact between you and your doctor via the specified contact methods.

Medical data: This data is only sent by the practice via secure communication channels.
Administrative matters: You agree that appointment reminders or rescheduling may be made via unencrypted channels (e.g., from a @hin address to @gmail.com etc. or via SMS).

3. Billing

(Third-party payment) If you are not a self-payer, the invoice will be sent electronically via MediData directly to your health insurance provider (provided the provider supports this). This has the advantage for you that you do not have to pay the entire amount upfront, but only the deductible to the provider. You will receive a copy of the invoice for your records in any case.

4. Documentation, audio recording and AI (intonation) To ensure the quality of treatment, you agree to the following:

At least one photo will be taken for your patient file.
The conversation is recorded and summarized using the software Intonate (artificial intelligence). The audio recording is automatically deleted after 7 days.

5. Appointment cancellation and security

Cancellations: If you are unable to attend an appointment, you must cancel at least 24 hours in advance.
Cancellation fee: Appointments that are not cancelled in time or are missed will be billed to you privately at CHF 100.—.
Video surveillance: To protect our staff and infrastructure, the practice is under video surveillance.

6. Patient information on the handling of personal data

Below, we inform you about the purpose for which the aforementioned medical practice (hereinafter referred to as "the medical practice") collects, stores, or forwards your personal data. We also inform you about your rights under data protection law.

Responsibilities: The medical practice is responsible for processing your personal data, and in particular your health data. If you have any questions about data protection or wish to exercise your data protection rights, please contact the practice staff or your doctor directly.

Collection and Purpose of Data Processing: The processing (collection, storage, use, and retention) of your data is carried out based on the treatment contract and legal requirements for fulfilling the purpose of treatment and the associated obligations. Data is collected, on the one hand, by the treating physician as part of your treatment. On the other hand, we also receive data from other physicians and healthcare professionals who have treated you or are currently treating you, provided you have given your consent. Only data related to your medical treatment will be processed in your medical record. The medical record includes the personal information provided on the patient form, such as personal details, contact information, and insurance information, as well as, among other things, the informational consultation conducted as part of the treatment, collected health data such as medical history, diagnoses, treatment recommendations, and findings.

Duration of storage: Your medical records will be kept for 20 years after your last treatment. After that, they will be retained with your explicit consent or securely deleted/destroyed.

Disclosure of data: We will only transmit your personal data and in particular your medical data to external third parties if this is legally permitted or required, or if you have consented to the disclosure of the data as part of your treatment.

Your data will be transmitted to your health insurance, accident insurance, or disability insurance provider for the purpose of billing for the services provided to you. The type of data transmitted is based on legal requirements.
The transfer of data to cantonal and national authorities (e.g., cantonal medical service, health departments, etc.) is based on legal reporting obligations.
Optional: The necessary patient and invoice data will be forwarded to the debt collection agency for the purpose of debt collection (collecting outstanding monetary claims) or to the lawyer involved and the relevant state authorities.

In individual cases, depending on your treatment and your corresponding consent, data may be transmitted to other authorized recipients (e.g. laboratories, other doctors).

Revocation of your consent: If you have given your express consent to data processing, you can revoke this consent, in whole or in part, at any time. Revocation or requests to change consent must be made in writing. As soon as we receive your written revocation and processing cannot be based on any other legal basis than consent, processing will cease. The lawfulness of data processing carried out before the revocation remains unaffected.

Information, Inspection, and Release of Records: You have the right to obtain information about your personal data at any time. You can view your medical history or request a copy. A fee may be charged for providing the copy. Any costs, which depend on the effort required to create the copy, will be communicated to you in advance.

Right to data portability: You have the right to receive the data that we process automatically or digitally, either for yourself or for a third party, in a commonly used, machine-readable format. This applies in particular to the transfer of medical data to a healthcare professional of your choice. If you request the direct transfer of the data to another controller, this will only be done if technically feasible.

Correction of your information: If you find or believe that your data is incorrect or incomplete, you have the right to request a correction. If neither the accuracy nor the incompleteness of your data can be determined, you have the right to file a dispute notice.

The owner:

Dr. med. (RO) Nicoleta-Georgiana Schiess

&
The managing director and author

Maik Schiess

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To the team